HELPLINE

Bharat Financial Inclusion Limited’s toll-free Customer Helpline

offers services in 11 Indian languages, namely
Bengali, Hindi, Kannada, Malayalam, Marathi, Odia, Telugu, Tamil, Punjabi, Assamese and Gujarati

The Customer Helpline has the following operational window:

7:30 AM to 09:00 PM Monday to Friday | 07:30 AM to 03:30 PM on First, Third and Fifth Saturdays

These operations are carried out with clearly defined SLAs, TATs and Escalation Matrix.

NEED HELP - WRITE TO US

For general queries, comments or suggestions, please send an email to the following id:

For general queries email us at info@bfil.co.in

For business opportunity queries email us at business@bfil.co.in

For placement and job related queries email us at careers@bfil.co.in

GRIEVANCE REDRESSAL

While we take utmost care to ensure the highest customer satisfaction, should there be a grievance or displeasure at the services rendered, we would urge our customers to follow the below steps-

Customers can lodge complaint with concerned field staff / Branch Manager. Contact details of the officials are available in the Loan Passbook / Centre meeting Register.

In case, customers do not receive a response within 7 working days, they may call our customer Helpline, details of which are given below:
Toll Free Number: 1800-572-6000 / 1800-599-10000/1800-300-10000
Operational Timelines: 7:30AM to 9:00PM (Monday to Friday)
7:30AM to 3:30PM (First, Third and Fifth Saturdays)

In case customers do not receive a response from the Contact Centre or Business Correspondence within 7 working days, they may call Central Contact Centre of IndusInd Bank Limited.
Toll free number - 1800 266 9945

If the Contact Centre of IndusInd Bank is unable to resolve the issue within 7 working days, customers can escalate their complaints to Risk Teams at BFIL and IndusInd Bank

BFIL

Email to risk@bfil.co.in
OR
Write to – Risk team at BFIL
Bharat Financial Inclusion Limited
3rd Floor, My Home Tycoon,
Block A, 6-3-1192, Kundanbagh,
Begumpet, Hyderabad - 500 016,
Telangana, India
Ph. No: 040-44526090

IndusInd Bank

E-mail to reachibg@indusind.com
OR
Write to Head - Risk Control Unit - IBG
MR. KRANTHI KUMAR REDDY
Head - Risk Control Unit - IBG
IndusInd Bank Ltd, # 1-10-72, 3rd Floor, Ashoka Janardhan Chambers, Begumpet,
Hyderabad - 500 016
Ph. No: 040-40916228

In case, customer doesn’t receive a response from Head - Risk Control Unit - IBG within 7 days, they may call / write to the Nodal Officer at the address / email / contact nos. provided below:

MS. ANITA VERGHESE
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park, 167, Guru Hargovindji Marg, Andheri - Ghatkopar Link Road,
Chakala, Andheri (East), Mumbai - 400 093
E-mail: nodal.officer@indusind.com
Tel. No.: (022) – 6641 2200, 6641 2319 | Fax: (022) 6641 2318

GRIEVANCE REDRESSAL

While we take utmost care to ensure the highest customer satisfaction, should there be a grievance or displeasure at the services rendered, we would urge our customers to follow the below steps-

Step-1

Customers can lodge complaint with concerned field staff / Branch Manager. Contact details of the officials are available in the Loan Passbook / Centre meeting Register.

Step-1

Customers can lodge complaint with concerned field staff / Branch Manager. Contact details of the officials are available in the Loan Passbook / Centre meeting Register.

Step-2

In case, customers do not receive a response within 7 working days, they may call our customer Helpline, details of which are given below:
Toll Free Number: 1800-572-6000 / 1800-599-10000/1800-300-10000
Operational Timelines: 7:30AM to 9:00PM (Monday to Friday)
7:30AM to 3:30PM (First, Third and Fifth Saturdays)

Step-2

In case, customers do not receive a response within 7 working days, they may call our customer Helpline, details of which are given below;:
Toll Free Number: 1800-572-6000 / 1800-599-10000/1800-300-10000
Operational Timelines: 7:30AM to 9:00PM (Monday to Friday)
7:30AM to 3:30PM (First, Third and Fifth Saturdays)

Step-3

In case customers do not receive a response from the Contact Centre or Business Correspondence within 7 working days, they may call Central Contact Centre of IndusInd Bank Limited.
Toll free number -1800 266 9945

Step-3

In case customers do not receive a response from the Contact Centre or Business Correspondence within 7 working days, they may call Central Contact Centre of IndusInd Bank Limited.
Toll free number -1800 266 9945

Step-4

If the Contact Centre of IndusInd Bank is unable to resolve the issue within 7 working days, customers can escalate their complaints to Risk Teams at BFIL and IndusInd Bank

BFIL

Email to risk@bfil.co.in
OR
Write to – Risk team at BFIL
Bharat Financial Inclusion Limited
3rd Floor, My Home Tycoon,
Block A, 6-3-1192, Kundanbagh,
Begumpet, Hyderabad - 500 016,
Telangana, India
Ph. No: 040-44526090

IndusInd Bank

E-mail to reachibg@indusind.com
OR
Write to Head - Risk Control Unit - IBG
MR. KRANTHI KUMAR REDDY
Head - Risk Control Unit - IBG
IndusInd Bank Ltd, # 1-10-72, 3rd Floor, Ashoka Janardhan Chambers, Begumpet,
Hyderabad - 500 016
Ph. No: 040-40916228

Step-4

If the Contact Centre of IndusInd Bank is unable to resolve the issue within 7 working days, customers can escalate their complaints to Risk Teams at BFIL and IndusInd Bank

BFIL

Email to risk@bfil.co.in
OR
Write to – Risk team at BFIL
Bharat Financial Inclusion Limited
3rd Floor, My Home Tycoon,
Block A, 6-3-1192, Kundanbagh,
Begumpet, Hyderabad - 500 016,
Telangana, India
Ph. No: 040-44526090

IndusInd Bank

E-mail to reachibg@indusind.com
OR
Write to Head - Risk Control Unit - IBG
MR. KRANTHI KUMAR REDDY
Head - Risk Control Unit - IBG
IndusInd Bank Ltd, # 1-10-72, 3rd Floor, Ashoka Janardhan Chambers, Begumpet,
Hyderabad - 500 016
Ph. No: 040-40916228

Step-5

In case, customer doesn’t receive a response from Head - Risk Control Unit - IBG within 7 days, they may call / write to the Nodal Officer at the address / email / contact nos. provided below:

MS. ANITA VERGHESE
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park, 167, Guru Hargovindji Marg, Andheri - Ghatkopar Link Road,
Chakala, Andheri (East), Mumbai - 400 093
E-mail: nodal.officer@indusind.com
Tel. No.: (022) – 6641 2200, 6641 2319 | Fax: (022) 6641 2318

Step-5

In case, customer doesn’t receive a response from Head - Risk Control Unit - IBG within 7 days, they may call / write to the Nodal Officer at the address / email / contact nos. provided below:

MS. ANITA VERGHESE
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park, 167, Guru Hargovindji Marg, Andheri - Ghatkopar Link Road,
Chakala, Andheri (East), Mumbai - 400 093
E-mail: nodal.officer@indusind.com
Tel. No.: (022) – 6641 2200, 6641 2319 | Fax: (022) 6641 2318

Chief Customer Service Officer (CCSO) - Internal Ombudsman

Bank will internally escalate all cases that are rejected/ partially rejected to
Chief Customer Service Officer (CCSO) for his independent review.

The final response to customer for such cases will be sent by the Bank only after examination by CCSO and the fact that the response has CCSO concurrence will be mentioned in the response to customer.

If the complaint is not resolved within 30 days from the lodgement of the complaint or if the complainant is not satisfied with the response, he/she can approach the office of the Banking Ombudsman, appointed by Reserve Bank of India.

Banking Ombudsman Scheme is also displayed on Bank’s website. If a complainant has any matter that he/she would like to report to the Banking Ombudsman, he/she may contact the Branch Head for details.

Please mention your full name, address and other contact particulars in the complaint letter