BHARAT FINANCIAL INCLUSION LIMITED PRIVACY POLICY

We value Customers’ privacy as if it were our own.

We, Bharat Financial Inclusion Limited (“BFIL”) is a wholly owned subsidiary of IndusInd Bank Limited (“IBL”). BFIL acts as a Business Correspondent (“BC”) of IBL and performs responsibilities as a BC including, assisting IBL in administrating and sourcing of loans and collections of repayments from borrowers/customers of IBL. BFIL is strongly committed to protecting the privacy of IBL’s customers and have taken all the necessary measures to protect the confidential information during their visits, using the website, availing the products and services vide the online applications, any and every interaction/ transaction made, calls to Branches/SMS/Customer care . BFIL or IBL shall not be held liable for disclosure of the confidential information when the disclosure is in accordance with this Privacy Commitment or in terms of the agreements, if any, with the customers. We recognise our responsibility to keep the information provided by the customers to us, confidential at all times.

Applicability

This Policy is applicable to personal information and sensitive personal data or information collected by BFIL or IBL or its connects directly from the customer or through the BFIL or IBL’s online portals, mobile apps and electronic communications as also any information collected by BFIL server from the customer’s browser.

Definitions
  • Personal information – Personal information means any information that relates to any person, which either directly or indirectly, in combination with other information available or likely to be available with the BFIL , is capable of identifying such person.
  • Sensitive personal data or information – Sensitive personal data or information of a person means such personal information which consists of information relating to but not limited to:

    • password

    biometric information, etc

    date of birth

    nominee details, etc

    bank account or credit card or debit

    card or other payment instrument details

    physical, physiological and mental health condition

Any information that is easily available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.

The Features of the Policy

All Information collected shall be used for the relevant lawful purposes connected with various functions or activities of BFIL and IBL related to services in which the Concerned Person is interested, and/or to help determine the eligibility of the Concerned Persons for the product/services requested/ applied/ shown interest in and/or to enable BFIL and IBL to verify Persons verification and/or process applications, requests, transactions and/or maintain records as per internal/legal/regulatory requirements and shall be used to provide the Concerned Person with the best possible services/products as also to protect interests of BFIL and IBL..

The Customer Account Information shall not be shared with any external organisation unless the same is necessary to enable IndusInd Bank to provide you services or to enable the compilation of a transaction, credit reporting, or the same is necessary or required pursuant to applicable banking norms or pursuant to the terms and conditions applicable to such Information as agreed to with IndusInd Bank or pursuant to any requirement of law/regulations or any Government/court/other relevant authority’s directions/orders. Needless to add, confidentiality norms as applicable to banks shall be adhered to.

Keeping financial information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect Customer Information. Employees are authorized to access Customer Information for business purposes only. Our employees are bound by a code of ethics that requires confidential treatment of Customer Information and are subject to disciplinary action if they fail to follow this code.

IndusInd Bank may also share Information to provide you with better services and a range of offers and services available to you. If you desire IndusInd Bank to limit such sharing whereby you would not like to be informed of offers available you may contact us at reachus@indusind.com

Disclosure / Sharing

BFIL or IBL does not disclose sensitive personal data or information of a customer except as required by law or as per mandate received from the customer / applicant. No specific information about customer accounts or other personally identifiable data is shared with non-affiliated third parties unless any of the following conditions are met:

To help complete a transaction initiated by the customer

To perform support services through an outsourced entity provided it conforms to the Privacy Policy of the Bank

To provide you with better services and a range of offers and services available to you

The customer / applicant has specifically authorized it

The disclosure is necessary for compliance of a legal obligation

The information is shared with Government agencies mandated under law

The information is shared with any third party by an order under the law, etc

We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service. We will monitor network traffic (used to access bank hosted applications) from time to time for problem solving.

Cookies

Our website uses cookies. Cookies are small data files that a website stores on your computer or mobile device. Every cookie is unique to your particular web browser. We use persistent cookies which are permanently placed on your computer to store non-personal (Browser, ISP, OS, Clickstream information etc.) and profiling information (age, gender, income etc). While cookies have unique identification nos, personal information (name, a/c no, contact nos etc) SHALL NOT be stored on the cookies.

We will use the information stored in the cookies to improve visitor experience by displaying relevant content where possible. We will also use the cookies to store visitor preferences to ease visitor navigation on the site. All information collected by third party cookies is aggregated and unidentified. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device / browser settings. Indusind Bank is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.

We may in the future implement encryption of the cookies.

Further information about cookies

If you want to learn more about cookies, please visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).

Security

We have taken reasonable measures to protect security and confidentiality of the Customer Information and its transmission through the World Wide Web. You are required to follow the Terms and Conditions while using this Website including the instructions stated therein.

Changes to Privacy Policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Decision Making

Any decision made by us in relation to the services provided to you shall be final.

Customer Care

In case of any discrepancies or grievances, you may refer our Grievance Redressal Policy available on our website.

We BFIL value your relationship and will at all times strive to ensure your privacy.